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Our Mission to Excellence

At Advanced Cleaning, we believe that a clean home is the foundation of a happy life. Our team of dedicated professionals combines meticulous attention to detail with years of experience to ensure every space we touch is not just spotless, but truly healthy and inviting.

Serving Los Angeles County

Advanced Cleaning delivers premier residential upkeep across central Los Angeles and its surrounding urban hubs. Our specialized teams serve an exclusive range of neighborhoods, including Glendale, Burbank, and Pasadena, alongside West Hollywood, Beverly Hills, and Mid City. We extend our expert services to residents throughout the Miracle Mile, Hollywood, and North Hollywood. From the historic homes in Toluca Lake to the modern residences of central LA, we remain dedicated to providing unparalleled cleaning standards for our clients in these core Southern California metropolitan communities.

If your location is not listed here, contact us to see if we cover your area.

Privacy Policy

1. Information We Collect
When you use our contact form or request a free estimate, we may collect the following information:
• Name
• Email address
• Phone number
• Preferred contact method (email or SMS)
• Messages you send
• Photos or other files you choose to upload (optional)

2. How We Use Your Information
The information collected is used only for:
• Responding to cleaning service requests.
• Providing estimates and quotes.
• Coordinating service scheduling.
• Contacting you through your preferred method (email or SMS).

3. Third-Party Collaboration
To ensure that each request is handled quickly and efficiently, we may share your information with trusted cleaning service partners.
• These partners only use the data to follow up on the original service request.
• We never sell your information or use it for purposes unrelated to cleaning services.

4. Data Retention
We keep your information only as long as needed to respond to your request.
• Files you upload (such as photos of spaces) are used exclusively for preparing estimates and are not shared outside the service process.

5. Security
We use reasonable technical measures (SSL, data encryption in transit) and organizational safeguards to protect your information.
• However, no online transmission system can be guaranteed to be 100% secure.

6. Your Rights (CCPA/California)
Under the California Consumer Privacy Act (CCPA), you have the right to:
• Access the personal data we hold about you.
• Request the deletion of your personal data.
• Opt out of having your information shared with third parties.
To exercise these rights, please contact us at: info@octopuscleaning.services

7. Changes to This Policy
We reserve the right to update this policy at any time. Updates will be posted on this page.

Terms of Service Agreement


This Terms of Service Agreement is made and entered into by and between Advanced Cleaning Services, LLC ("Company", "we", "us", "our") and the customer ("Customer", "you", "your"). By scheduling and using our cleaning services, you agree to the following terms and conditions:

1. Services Provided

The Company agrees to perform cleaning services at the location specified by the Customer, as per the details provided during the booking process.

2. Service Charges

  • Standard Charges: The charges for the cleaning services will be based on the estimated time and scope of work agreed upon during the booking process.

3. Overtime Charges

  • If the cleaning service exceeds the estimated time due to unforeseen circumstances or additional requests by the Customer, a charge of $60 per hour will be applied for the overtime.

4. Cancellation Policy

  • Cancellation Fee: If the customer cancels the appointment within 24 hours of the scheduled time, a cancellation fee of $50 will be charged.

  • Short Notice Cancellation Fee: If the customer cancels upon arrival or is a no-show (fails to answer the door), they will be charged 50% of the total cost of the service.

5. Payment Terms

  • Invoice Payment: Payment for the cleaning services is due within 24 hours of the completion of the service. An invoice will be provided to the Customer upon completion.

  • Late Payment Charges: If the payment is not received within 24 hours of the completion of the cleaning service, a late payment charge of $25 per day will be applied until the full payment is received.

6. Liability

  • The Company will not be held liable for any loss or damage due to circumstances beyond its control, including but not limited to accidents, natural disasters, or acts of God.

  • The Company will take reasonable care while performing the services, but will not be responsible for pre-existing damage or wear and tear.

7. Customer Obligations

  • The Customer must ensure that the premises are safe and accessible for the cleaning staff.

  • The Customer should inform the Company of any specific instructions or special requirements prior to the service.

8. Modifications to Terms

  • The Company reserves the right to modify these terms and conditions at any time. Any changes will be communicated to the Customer in writing and will become effective upon acceptance by the Customer.

9. Governing Law

  • This Agreement shall be governed by and construed in accordance with the laws of the state in which the Company operates.

 

By scheduling and accepting our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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